Warranty

KOHLER® One-Year Limited Warranty


Kohler Co. warrants its plumbing products to be free of defects in material and workmanship for one (1) year from date of purchase. (The service life of any disposable filter replacement cartridges varies with individual use, local conditions, and consumption and thus is not warranted other than to be free of defects in material and workmanship at the time of purchase.) This warranty applies only to KOHLER products purchased and used in North America, Central America, the Caribbean and South America excluding Brazil ("Americas").
Kohler Co. will, at its election, repair, replace, or make appropriate adjustment where Kohler Co. inspection discloses any such defects occurring in normal usage within one (1) year from the date of purchase. Kohler Co. is not responsible for removal or installation costs. Improper care and cleaning will void the warranty.*


If you believe that you have a warranty claim, contact Kohler Co., either through your Dealer, Plumbing Contractor, Home Center or E-tailer, or by writing Kohler Co., Attn.: Customer Care Center, 444 Highland Drive, Kohler, WI 53044, USA. Please be sure to provide all pertinent information regarding your claim, including a complete description of the problem, the product, model number, color, finish, the date the product was purchased and from whom the product was purchased. Also include your proof of purchase (original sales receipt).


For other information call 1-800-4-KOHLER (1-800-456-4537), visit www.us.kohler.com within the USA, www.ca.kohler.com within Canada, or www.la.kohler.com within Latin America. Kohler Co.’s sales organization in Mexico is Kohler Trading Mexico S. de R.L. de C.V., Autopista Monterrey-Cadereyta Km 19, Edificio 1, Interior B, Lomas del Sol, Cd. Benito Juárez, Nuevo León C.P. 67254 RFC KTM170118KW2.


KOHLER CO. AND/OR SELLER ARE PROVIDING THESE WARRANTIES IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. KOHLER CO. AND/OR SELLER DISCLAIM ALL LIABILITY FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some jurisdictions do not allow limitations of how long an implied warranty lasts or the exclusion or limitation of such damages, so these limitations and exclusions may not apply to you. This warranty gives the consumer specific legal rights. You may also have other rights that vary from jurisdiction to jurisdiction.


This is Kohler Co.'s exclusive written warranty.


* Never use in-tank toilet cleaners. This will void the warranty. See Care & Cleaning recommendations at kohler.com/ clean.

 


KOHLER® Faucet Lifetime Limited Warranty


Kohler Co. warrants its faucets* manufactured after January 1, 1997, to be leak and drip free during normal residential usage for as long as the original consumer owns his or her home. If the faucet should leak or drip during normal use, Kohler Co. will, free of charge, mail to the purchaser the cartridge necessary to put the faucet in good working condition. This warranty applies only to KOHLER faucets purchased and used in North America, Central America, the Caribbean and South America, excluding Brazil ("Americas").


Kohler Co. also warrants all other aspects of the faucet or accessories ("Faucet"),* (except gold, non-Vibrant®, nonchrome finishes) to be free of defects in material and workmanship during normal residential use for as long as the original consumer owns his or her home. Kohler Co. will, at its election, repair, replace, or make appropriate adjustment where Kohler Co. inspection discloses any such defects occurring in normal usage. Damage caused by accident, misuse, or abuse is not covered by this warranty. Improper care and cleaning will void the warranty.** Proof of purchase (original sales receipt) must be provided to Kohler Co. with all warranty claims. Kohler Co. is not responsible for removal, installation, labor charges, or other incidental or consequential costs. In no event shall the liability of Kohler Co. exceed the purchase price of the faucet.


If the faucet is used commercially or used outside of the Americas, or if the finish is gold, non-Vibrant, or a painted or powder coated color finish, Kohler Co. warrants the faucet to be free from defects in material and workmanship for one (1) year from the date of purchase, under Kohler Co.'s standard one-year limited warranty.


If you believe that you have a warranty claim, contact Kohler Co., either through your Dealer, Plumbing Contractor, Home Center or E-tailer, or by writing Kohler Co., Attn.: Customer Care Center, 444 Highland Drive, Kohler, WI 53044, USA. Please be sure to provide all pertinent information regarding your claim, including a complete description of the problem, the product, model number, color, finish, the date the product was purchased and from whom the product was purchased. Also include your proof of purchase (original sales receipt).


For other information call 1-800-4-KOHLER (1-800-456-4537), visit www.us.kohler.com within the USA, www.ca.kohler.com within Canada, or www.la.kohler.com within Latin America. Kohler Co.’s sales organization in Mexico is Kohler Trading Mexico S. de R.L. de C.V., Autopista Monterrey-Cadereyta Km 19, Edificio 1, Interior B, Lomas del Sol, Cd. Benito Juárez, Nuevo León C.P. 67254 RFC KTM170118KW2.


KOHLER CO. AND/OR SELLER ARE PROVIDING THESE WARRANTIES IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. KOHLER CO. AND/OR SELLER DISCLAIM ALL LIABILITY FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some jurisdictions do not allow limitations of how long an implied warranty lasts or the exclusion or limitation of such damages, so these limitations and exclusions may not apply to you. This warranty gives the consumer specific legal rights. You may also have other rights that vary from jurisdiction to jurisdiction.


This is Kohler Co.'s exclusive written warranty.


* Trend® faucets, MasterShower® tower, BodySpa systems and components; WaterHaven® tower, systems and components; Tripoint® faucets, Polished Gold, non-Vibrant and painted or powder coated finishes, fittings; all items within the "Fixture Related" section of the Kohler Faucets Price Book, drains, Duostrainer® sink strainers, soap/lotion dispensers, Moxie® Wireless Speaker; and faucets used in commercial settings, and outside of the Americas, are covered by Kohler Co.'s one-year limited warranty.


** Never use cleaners containing abrasive cleansers, ammonia, bleach, acids, waxes, alcohol, solvents not recommended for KOHLER finishes. This will void the warranty. See Care & Cleaning recommendations at kohler.com/clean.

 


KOHLER® Steam Generator Three-Year Limited Warranty


Kohler Co. warrants its steam generator units manufactured after Spetember 15, 2001, to be free of defects in material and workmanship during normal residential usage for three (3) years from date of purchase. This warranty applies only to KOHLER products purchased and used in North America, Central America, the Caribbean and South America excluding Brazil ("Americas").


Kohler Co. will, at its election, repair, replace, or make appropriate adjustment where Kohler Co. inspection discloses any such defects occurring in normal residential usage. Damage caused by accident, misuse, or abuse is not covered by this warranty. Improper care and cleaning will void the warranty.* Proof of purchase (original sales receipt) must be provided to Kohler Co. with all warranty claims. Kohler Co. is not responsible for removal, installation, labor charges, or other incidental or consequential costs. In no event shall the liability of Kohler Co. exceed the purchase price of the product.


If this product is used commercially or used outside of the Americas, Kohler Co. warrants the product to be free from defects in material and workmanship for one (1) year from the date of purchase, with all other terms of this warranty applying except duration.


If you believe that you have a warranty claim, contact Kohler Co., either through your Dealer, Plumbing Contractor, Home Center or E-tailer, or by writing Kohler Co., Attn.: Customer Care Center, 444 Highland Drive, Kohler, WI 53044, USA. Please be sure to provide all pertinent information regarding your claim, including a complete description of the problem, the product, model number, color, finish, the date the product was purchased and from whom the product was purchased. Also include your proof of purchase (original sales receipt).


For other information call 1-800-4-KOHLER (1-800-456-4537), visit www.us.kohler.com within the USA, www.ca.kohler.com within Canada, or www.la.kohler.com within Latin America. Kohler Co.’s sales organization in Mexico is Kohler Trading Mexico S. de R.L. de C.V., Autopista Monterrey-Cadereyta Km 19, Edificio 1, Interior B, Lomas del Sol, Cd. Benito Juárez, Nuevo León C.P. 67254 RFC KTM170118KW2.


KOHLER CO. AND/OR SELLER ARE PROVIDING THESE WARRANTIES IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. KOHLER CO. AND/OR SELLER DISCLAIM ALL LIABILITY FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some jurisdictions do not allow limitations of how long an implied warranty lasts or the exclusion or limitation of such damages, so these limitations and exclusions may not apply to you. This warranty gives the consumer specific legal rights. You may also have other rights that vary from jurisdiction to jurisdiction.


This is Kohler Co.'s exclusive written warranty.


* See Care & Cleaning recommendations at kohler.com/clean.

 


KOHLER® Electronic Faucets, Valves, and Controls Five-Year Limited Warranty


Kohler Co. warrants its electronic faucets, valves, and controls to be free of defects in material and workmanship during normal residential usage for five (5) years from date of purchase. This warranty applies only to KOHLER products purchased and used in North America, Central America, the Caribbean and South America excluding Brazil ("Americas").


Kohler Co. will, at its election, repair, replace, or make appropriate adjustment where Kohler Co. inspection discloses any such defects occurring in normal residential usage. Damage caused by accident, misuse, or abuse is not covered by this warranty. Improper care and cleaning will void the warranty.* Proof of purchase (original sales receipt) must be provided to Kohler Co. with all warranty claims. Kohler Co. is not responsible for removal, installation, labor charges, or other incidental or consequential costs. In no event shall the liability of Kohler Co. exceed the purchase price of the product.


If this product is used commercially or used outside of the Americas, Kohler Co. warrants the product to be free from defects in material and workmanship for one (1) year from the date of purchase, with all other terms of this warranty applying except duration.


If you believe that you have a warranty claim, contact Kohler Co., either through your Dealer, Plumbing Contractor, Home Center or E-tailer, or by writing Kohler Co., Attn.: Customer Care Center, 444 Highland Drive, Kohler, WI 53044, USA. Please be sure to provide all pertinent information regarding your claim, including a complete description of the problem, the product, model number, color, finish, the date the product was purchased and from whom the product was purchased. Also include your proof of purchase (original sales receipt).


For other information call 1-800-4-KOHLER (1-800-456-4537), visit www.us.kohler.com within the USA, www.ca.kohler.com within Canada, or www.la.kohler.com within Latin America. Kohler Co.’s sales organization in Mexico is Kohler Trading Mexico S. de R.L. de C.V., Autopista Monterrey-Cadereyta Km 19, Edificio 1, Interior B, Lomas del Sol, Cd. Benito Juárez, Nuevo León C.P. 67254 RFC KTM170118KW2. 

 

KOHLER CO. AND/OR SELLER ARE PROVIDING THESE WARRANTIES IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. KOHLER CO. AND/OR SELLER DISCLAIM ALL LIABILITY FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some jurisdictions do not allow limitations of how long an implied warranty lasts or the exclusion or limitation of such damages, so these limitations and exclusions may not apply to you. This warranty gives the consumer specific legal rights. You may also have other rights that vary from jurisdiction to jurisdiction.


This warranty is extended to the original consumer only, and excludes product damage due to installation error, product abuse, or product misuse, whether performed by a contractor, service company, or the consumer.


This is Kohler Co.'s exclusive written warranty.


* Never use cleaners containing abrasive cleansers, ammonia, bleach, acids, waxes, alcohol, solvents not recommended for KOHLER finishes. This will void the warranty. See Care & Cleaning recommendations at kohler.com/clean.

 


KOHLER® Water Filter Systems Five-Year Limited Warranty


Kohler Co. warrants its water filter systems (excluding the disposable replacement cartridges) to be free of defects in material and workmanship during normal residential usage for five (5) years from date of purchase. (The service life of any disposable replacement cartridge varies with local water conditions and water consumption and thus is not warranted other than to be free of defects in material and workmanship at the time of purchase.) This warranty applies only to KOHLER products purchased and used in North America, Central America, the Caribbean and South America excluding Brazil ("Americas").

 

Kohler Co. will, at its election, repair, replace, or make appropriate adjustment where Kohler Co. inspection discloses any such defects occurring in normal residential usage. Damage caused by accident, misuse, or abuse is not covered by this warranty. Improper care and cleaning will void the warranty.* Proof of purchase (original sales receipt) must be provided to Kohler Co. with all warranty claims. Kohler Co. is not responsible for removal, installation, labor charges, or other incidental or consequential costs. In no event shall the liability of Kohler Co. exceed the purchase price of the product.


If you believe that you have a warranty claim, contact Kohler Co., either through your Dealer, Plumbing Contractor, Home Center or E-tailer, or by writing Kohler Co., Attn.: Customer Care Center, 444 Highland Drive, Kohler, WI 53044, USA. Please be sure to provide all pertinent information regarding your claim, including a complete description of the problem, the product, model number, color, finish, the date the product was purchased and from whom the product was purchased. Also include your proof of purchase (original sales receipt).


For other information call 1-800-4-KOHLER (1-800-456-4537), visit www.us.kohler.com within the USA, www.ca.kohler.com within Canada, or www.la.kohler.com within Latin America. Kohler Co.’s sales organization in Mexico is Kohler Trading Mexico S. de R.L. de C.V., Autopista Monterrey-Cadereyta Km 19, Edificio 1, Interior B, Lomas del Sol, Cd. Benito Juárez, Nuevo León C.P. 67254 RFC KTM170118KW2.


KOHLER CO. AND/OR SELLER ARE PROVIDING THESE WARRANTIES IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. KOHLER CO. AND/OR SELLER DISCLAIM ALL LIABILITY FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some jurisdictions do not allow limitations of how long an implied warranty lasts or the exclusion or limitation of such damages, so these limitations and exclusions may not apply to you. This warranty gives the consumer specific legal rights. You may also have other rights that vary from jurisdiction to jurisdiction.


This is Kohler Co.'s exclusive written warranty.


* See Care & Cleaning recommendations at kohler.com/clean.